Shipping policy

Free Worldwide Shipping

We believe that every pet deserves the best, no matter where they are. That's why we offer free shipping to our customers around the world. Here’s how it works:

  1. Order Processing:

    • All orders are processed within 1-2 business days.
    • You will receive a confirmation email once your order has been processed and is ready for shipment.

  2. Shipping Timeframes:

    • Domestic Orders (within [Your Country/Region]): Estimated delivery time is 3-5 business days.
    • International Orders: Estimated delivery time varies by destination, generally ranging from 7-21 business days. Delivery times may be longer depending on customs processing and local postal services.

  3. Shipping Carriers:

    • We partner with trusted carriers to ensure your order arrives safely and on time. Depending on your location, we use carriers such as DHL, FedEx, UPS, and local postal services.

  4. Tracking Your Order:

    • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
    • You can use this tracking number to monitor your order’s journey on our website or the carrier's website.

  5. Customs, Duties, and Taxes:

    • For international orders, customs, duties, and taxes may apply based on your country’s regulations.
    • These charges are not included in our pricing and are the responsibility of the customer.
    • We recommend checking with your local customs office for more information on potential charges.

  6. Delivery Issues:

    • If your package is delayed or lost, please contact our customer service team at avi@livananatural.com. We will work with the shipping carrier to resolve any issues as quickly as possible.
    • In the rare event that your package arrives damaged, please reach out to us immediately with photos of the damage. We will arrange for a replacement or refund.